What is my AOL Keyword?

Your AOL keyword is simply your domain name. For example, our AOL keyword is ElectroCities.com If you are an AOL user, click on the Keyword button, enter your domain name without the WWW and hit enter. Your site will then come up.

What is the path to my site?

The path to your site is your domain name. For example, the path to our site is http://www.electrocities.com However, if you are entering the path for the purpose of creating your web folder, you can leave off the http://www. on the front, as just your domain name is needed to create your web folder.

I'm trying to create my web folder, but in Windows Explorer there is no web folders icon.

It is possible that you do not have the web publishing utility installed in your computer. All you need to do is to go to http://windowsupdate.com and click on product updates. Scroll down the list and check the box to install the Web Publishing utility. While you are here, make sure you install the latest critical updates and update your web browser.

It will not accept my password

First, make sure you are entering your username and password is all lower case letters, and with no spaces.

If you are a new user and this is your first time trying to get in or to create your web folder it may be possible that your login is not active yet. Just like you had to wait to see your blank page, we too have to wait for the same thing sometimes before we can set the permissions on your site.

If you have not accessed you site in a very long time (more than 6 months) it may be possible that your login needs to be reset for inactivity.

If for any reason your password does not work, please write to support@electrocities.com and be sure to include your domain name and the username you are using. Please do not include your password, as no member of our staff will ever ask you for it.

I forgot my password.

It happens. As part of our security protocols, we are unable to look up your passwords. Once we enter them into the system they are encrypted and non retrievable by anyone for your safety.

All we can do is reset it to the original password, or we can change it to a new one of your choice. For security reasons, requests for password information will only be sent to the email address we have on file for you domain name, and we will also call you on the phone for verification.

Please write to support@electrocities.com and be sure to include your domain name and the username you are using.

I have created my web folder but it will not connect.
I have web publishing installed and it will not let me create my web folder.

If you are a new customer, first verify that you can see your blank start page. If you cannot, the click here.

This assumes that you have the web folders utility installed, and you have clicked on it to create a web folder, and in the location you typed your domain mane in the box without the http:// on the front.

If you have trouble with this step, reinstall the Front Page software and choose "custom setup" so that you can install all the options. By installing all the options, you will be installing special server components that will make Front Page more compatible with use for web servers. This should resolve your problem.

I just signed up for my account and I cannot publish. What seems to be the problem?

If you have just signed up for an account, chances are you just purchased your domain name or you have just switched ISP's. In either case, it can take 24-48 hours before the changes to your name servers take affect. Likewise, if you have a new name, it can take the same amount of time.

Here is a test you can perform yourself to see if your site is ready.

When your hosting account was setup, we created a blank page that just has your domain name listed on it. To test to see if it is working, enter your domain name into your web browser. If your blank pages comes up, then it is ready to be accessed with Front Page. If it does not come up, then it might not be ready yet. If it has been more than 48 hours, please write to webmaster@electrocities.com so that we can troubleshoot it.

When I try to publish to the web, it asks me for my service provider and I enter electrocities.com and it tells me that there is no such provider.

When it asks you for a URL to publish to, enter your domain name instead of ours. All of our web sites are configured as stand alone sites so that you do not need to enter our name.

I just published my site and I am not able to see it.

First, hit the refresh button in your browser. If that doesn't fix it then it could simply be a naming problem. Your start page is called DEFAULT.HTM That is the first page that the system will look for when someone visits your site. If you chose a different name then all you need to do is to delete the current default.htm file and rename your start page to default.htm and that will fix it. Another common problem is that you might have named it default.html instead of just htm, or you might have named it index.htm or index.html

If you have switched from another host and you have a complete site already built that uses another name then we can switch the default home page to the name you are using. This generally happens when someone switches who was previously using a UNIX based server, which uses index.html as their default page. If this is the case, then we can reprogram your web to search for thatpage first instead of default.htm If you need this to be done, please write to webmaster@electrocities.com and we will change it for you.

I have a MIDI file as background music on my site, but I cannot here it in Netscape (or vice versa)

To get around this, all you need to do is to change the midi file from a background file to an embedded file. You can do so by inserting the following code:

<EMBED SRC="file.mid" AUTOSTART="true" LOOP="true" VOLUME="100" WIDTH="200" HEIGHT="45" CONTROLS="Console" ALIGN="bottom"></EMBED>

Replace "file.mid" with the file name of the MIDI file you will be using. If you only want the song to play once, change the LOOP value to false.

** TIP - A small player will appear on the screen wherever you place this code, so you might want to place it all the way at the bottom.

I am having problems with my counters. Sometimes they work, or some do not work at all

The built in counters are not reliable, however, there are many companies that offer free web counters, including Microsoft. To get a free counter, just visit http://siteowner.bcentral.com and click here it says "Can You Count" to get a free hit counter. If you have the basic+ or premium package you have the option of getting daily traffic reports via email as well.